Frequently Asked Questions
Everything you need to know about shopping with Aquaristic Online.
How long does shipping take for my order?
We offer standard and express shipping options. Standard delivery typically takes 3-5 business days, while express shipping arrives within 1-2 business days depending on your location.
What is your return policy for fashion items?
We accept returns within 30 days of purchase, provided the items are unworn, unwashed, and have all original tags attached. Please note that certain items like swimwear and earrings are non-returnable for hygiene reasons.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to your own to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' services such as Afterpay and Klarna.
Can I track my order once it has been shipped?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress in real-time.
Are the colors of the clothes accurate on the website?
We strive to display our products as accurately as possible. However, due to different monitor settings and lighting conditions during photography, slight color variations may occur.